Our Terms of Business and Details of Personal Lines Insurance Services
Kudos Insurance Brokers ltd, The Old Gate House. 68 New North Road. Huddersfield. West Yorkshire. HD1 SNE.
1. The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. It requires us to give you the information contained in this document which sets out how we will deal with you as a customer. Kudos Insurance Brokers Ltd are a trading style of Premia Solutions Ltd which is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA registered number is 310089. Our permitted business is advising on and arranging general insurance contracts. We are also authorised to undertake certain consumer credit activities. You can check our registration on the financial services register by visiting their website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
2. Whose products do we offer?
We offer Car, Van, Motorcycle. Home, Travel. Pet. Caravan and Watercraft Insurance products from a range of insurers. If you would like a list of insurers please ask us.
We also offer products from a single insurer. Family Plus Legal Expenses, Identity Protection and Motor Breakdown from Broker Direct, Key Care cover from Lexelle, Home Emergency and Guaranteed Hire Vehicle from BD Elite, and Claims from BD Elite.
3. Which service will we provide you with?
We can act both as agent of insurer, and on behalf of you, the customer. We have in place management controls to deal with any conflicts of interest that might arise. Unless we advise you otherwise, we are acting on your behalf.
We will give advice and make a recommendation for you after we have assessed your needs for the products we offer. This will include the type of cover you seek together with costs. Before your insurance is concluded, you will be provided with a statement setting out your demands and needs which will confirm whether we have made a recommendation and details the reasons for it. Alternatively, if you require immediate insurance cover, we will give you this information orally but will provide you with the statement immediately after conclusion of the insurance contract. Policy documentation will be issued to you in a timely manner which will contain the full terms, conditions and exclusions of your policy. You should read this document carefully and keep it in a safe place.
4. What will you have to pay us for our services?
We earn commission from policy sales which we will disclose to you on request. In addition to the premiums charged by insurers for new business, we may charge additional fees up to the amounts shown in the following circumstances.
We earn revenue from premium finance arrangements.
- Up to £25 for New Business and Renewal transactions.
- Up to £15 for midterm adjustments to your policy.
5. Information Provided by You.
You must take reasonable care not to make a misrepresentation to the Insurer. This means that all the answers you give and comments you make as part of your insurance application, including at renewal and when an amendment to your policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean that part of or all of a claim may not be paid.
6. Premiums and Payment Options
You must provide the premium due in cleared funds in accordance with the amounts and payment dates specified on the invoice. Failure to meet the payment date may lead to insurers cancelling your policy. For all products and providers, the following payment methods are available to pay your premium:
- Cash and cheques (payable to Kudos Insurance Brokers Ltd)
- In full by Credit or Debit Card (credit cards may incur charges)
- Monthly installment plan
We will take reasonable steps to send to you renewal terms in good time prior to the renewal date. The renewal terms will confirm whether or not renewal is being invited and will include a statement of any changes to the terms of the policy, revised costs and information regarding cancellation.
In the event of a motor claim you should contact Kudos Insurance claims line on 01204 567527. In the event of a Non Motor claim please contact our Office on 01484 970500.
You must notify us as soon as possible of a claim or circumstances which may give rise to a claim by contacting this number and providing your policy number, you will be informed of the procedures to follow to register your claim. We will provide you with every assistance in submitting a claim and seeking reimbursement. However, in the event that an insurer becomes insolvent or delays making settlement we do not accept liability for any unpaid amounts.
In the event of a breakdown in the UK please call 01204 567480 and if you have the relevant cover for a breakdown in Europe please call 0333 202 30 72. Broker Direct will provide you with every assistance in your incident.
10. Your Right to Cancel
Your Insurance policy will contain a right to cancel within a specific period. i.e. 14 days of taking up the policy. The cancellation period will commence when you receive the documents from us. In addition, you can cancel your policy at any time by sending written notice to the address at the top of this document together with the return of any relevant documentation, where required. i.e. Motor Insurance certificate. If your policy is cancelled, we will refund your premium as follows, subject to no claims having been made:
|Within 14 day cancellation
|We will provide you with a full premium refund. We reserve the right to pass on any charges made to Kudos Insurance Brokers
|After 14 day cancellation
|We will refund the part of the premium you have not used subject to an administration fee of up to £15.00 and any charge made by the insurer (refer to your policy booklet/policy summary for details of the insurer cancellation charges)
For Legal Club Membership and Breakdown policies, no refund of premium is provided unless cancelled within the 14 day cancellation period. If you have made a claim on your motor insurance you may have to pay the balance of the full annual premium. We reserve the right to pass on any charges made to Premia Solutions Ltd as the result of administering your cancellation and refund, up to a maximum of £15.00. We reserve the right to cancel a customer’s policy giving 7 days notice in writing to their last known address.
11. What to do if you have a complaint
Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01484 970500 or write to The Compliance Manager, Kudos Insurance Brokers Ltd, The Old Gatehouse, 68 New North Road, Huddersfield, HD1 5NE or email email@example.com
If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks.
If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.
The FOS Consumer Helpline is on 0800 023 4567 free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. www.financial-ombudsman.org.uk
A full copy of our complaints procedure is available on request
12. Compensation arrangements
If we are unable to meet our obligations, you may be entitled to compensation from the FSCS. If we have advised or arranged insurance for you this will be covered for 90% of a claim, without any upper limit, however compulsory classes of insurance (such as motor insurance) is covered for 100% of a claim. Further information is available from the FSCS helpline 0800 678 1100 or 020 7741 4100 and www.fscs.org.uk. The FSCS is the UK’s statutory fund of last resort for customers of authorised financial services firms. Compensation is usually payable if an authorised firm is unable or unlikely to pay claims usually because it has ceased trading or become insolvent.
13. Protecting your money
Premia Solutions Ltd will hold money that you pay to us in accordance with the regulators rules or under a risk transfer agreement with insurers. This will include holding your money in the following way:
A non-statutory trust client bank account that allows us to use the money held in trust on behalf of one customer to pay another customers premium before we receive it from that customer and to pay premium refunds or claims before we receive payment from Insurance Companies.
This is a standard practice within the Insurance Industry and we cannot use your money for any other purpose. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance, unless, in the case of consumer transactions we receive more than £20 per transaction, and then we will ask for your permission to retain the interest. Unless you tell us otherwise, you are consenting to us holding your money in this way.
By holding your money in this way, means that in the event that this firm becomes insolvent your money remains protected.
In arranging your insurance we may employ the services of other intermediaries who are regulated by the FCA and your premium may be passed these intermediaries for payment to insurers. These firms are also required to hold clients’ money in a separate trust account. We will also inform you if at any time we are required to pass your premium to firms that operate outside the UK where the protection may be different. Should you not wish us to pass premiums to a firm outside of the UK, please inform us.
14. Limitation/Exclusion of liability.
YOUR ATTENTION IS SPECIFICALLY DRAWN TO THIS CLAUSE WHICH LIMITS OR EXCLUDES OUR LIABILITY TO YOU
Our liability for losses suffered by you as a direct consequence of any negligent performance of our services shall be limited in all circumstances to £10,000,000 per claim.
In respect of any other claim arising out of our performance or non-performance of the services hereunder our liability shall be limited to the amount of commission and fees which we have received for arranging your insurance cover during the 12 months prior to such claim arising.
We shall not be liable to you for any pure economic loss, loss of profit or loss of business, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (such as that listed above and howsoever caused) which arise out of or in connection with our services or this agreement.
Nothing in this paragraph excludes or limits our liability for death or personal injury caused by our negligence, or for loss caused by our fraud, willful misrepresentation or breach of regulatory obligations owed to you.
15. Conflicts of interest
Occasions can arise where we, or one of our other customers, will have some form of interest in business which we are transacting for you. If this happens, or we become aware that our interest or those of one of our customers interests conflicts with your interest, we will inform you and obtain your consent before we carry out your instructions. As an example, a conflict of interest may arise where we have authority to settle claims on behalf of the insurer.
16. Protecting your Information
We take your privacy extremely seriously and we will only use your personal details in line with our Privacy Notice. Please read our Privacy Notice carefully (enclosed with documents and on our website) and contact us immediately if you have any queries. Where necessary we shall ask for your specific consent to process your data. Your personal information includes all of the details you have given us to process your insurance policy (we will not ask for more information than is necessary). We may share your data to Third Parties for the provision and ongoing performance of your insurance policy.
Your data may be transferred outside the UK. We will not sell, rent or trade your data under any circumstances. All of the personal information you supply to us will be handed strictly in accordance with the applicable data protection regulations and legislation.
PLEASE NOTE THAT ALL OUR CALLS ARE RECORDED FOR TRAINING AND MONITORING PURPOSES
17. Governing Law
Unless we have agreed otherwise with you, all policies sold by us are governed by English law and subject to the jurisdiction of the English courts. All information about the contract will be provided in English.
18. Third Party Rights
Unless otherwise agreed between us in writing, no term of this agreement is enforceable under the contracts (Rights of Third Parties) Act 1999.
19. Money Laundering/Proceeds of Crime Act.
We are obliged to report to the National Crime Agency any evidence or suspicion of money laundering at the first opportunity and we are prohibited from disclosing any such report.
By accepting this Terms of Business Agreement, you are giving your consent to us to operate in this way. Version 6, December 2018.
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